When you choose Trane, we believe we owe you two things. First, we pledge to provide the highest-quality, most innovative products available on the market today. And second, we deliver a total focus on customer care. We follow through to make sure you're completely satisfied with your new furnace or air conditioner.

We know what's important to our customers.
We spend a lot of time listening to our customers, and a few common themes always come through. Customers want:

• a good fair price with no hidden costs,
• adherence to appointments and schedules,
• service that is professional, competent, honest and fair,
• plain talk about operation costs, maintenance and warranties
• and follow-up after the installation to resolve any problems.

We listened, and now we're making it happen.
We've set up an exclusive "Customer Satisfaction Survey" program to help make sure you're 100% satisfied with your Trane purchase Here's how it works.

• Soon after your new unit is installed or serviced, you'll have an opportunity to complete a brief survey. (It takes about 5 minutes over the phone or on the Internet.)
• You'll be able to rate your satisfaction with the product, the installation, your dealer, and much more.
• If you have a specific problem or concern, you'll have a chance to tell us about it.
• If something needs attention, we will respond immediately.

Trane puts you in control.
Here's how you benefit from this valuable feedback and follow-up program:

You have a convenient, fast method to voice your opinions and make comments. Your survey results and comments go directly to our corporate headquarters, and they receive top priority. Your positive feedback helps us identify and recognize our outstanding dealers. The expression "the customer is always right" is alive and well at Trane. You don't get the run-around or the back-burner treatment. You get action.

You're a customer for life.
Our customer satisfaction philosophy is a long-term commitment. We want you to be a Trane customer for life, and that means listening and working with you so that every purchase or service experience is positive. Please take a few minutes to complete the Customer Care Survey when you receive it. With your help and comments, we intend to be "your" heating and air conditioning company for life.

Check our Customer References